Privacy Policy

1. About this policy

This Privacy Policy explains how MEETER IT SOLUTIONS PRIVATE LIMITED ("Meetnote," "we," "us," or "our") collects, uses, stores, and protects personal information when you visit our website, use the Meetnote application, browser extension, mobile application, or related services (collectively, the "Services").

By using the Services, you acknowledge that you have read this policy. If you use Meetnote on behalf of an organization, that organization may control the account and meeting content, and this policy applies alongside any agreement between that organization and Meetnote.

2. Who is responsible for your information

The responsible organization is:

3. Information we collect

Depending on how you use the Services, we may collect:

• Account information: name, email address, sign-in details, organization or workspace information, and account preferences.
• Meeting content: audio recordings, transcripts, summaries, notes, meeting titles, dates, durations, participant information, and other content you choose to capture or create.
• Information you provide: support requests, feedback, and other messages you send to us.
• Technical and usage information: IP address, browser and device type, operating system, pages viewed, referring pages, approximate location derived from IP address, timestamps, error reports, and information about how the Services are used.
• Cookie and similar technology information: information stored or read through cookies, local storage, and similar technologies used for essential operation, security, preferences, and analytics or performance measurement.

Meeting content may contain personal, confidential, or sensitive information about you or other people. You choose what to record and store through the Services.

4. How we collect information

We collect information directly from you; from your organization or workspace administrator; from meeting or browser features that you choose to connect or use; and automatically from your browser, device, and interactions with the website and Services.

5. How we use information

We use information to:

• provide, operate, maintain, and secure the Services;
• record, transcribe, summarize, organize, search, and display meeting content at your direction;
• create and manage accounts, workspaces, permissions, and user preferences;
• respond to questions, provide support, and communicate about the Services;
• monitor reliability, diagnose errors, prevent misuse, and protect users and the Services;
• measure website and Service performance; and
• comply with legal obligations and enforce our agreements.

6. Meeting recording and participant responsibility

Meetnote may capture and process meeting audio and related content only when you choose to use a recording or transcription feature. Before recording or transcribing a meeting, you are responsible for notifying participants and obtaining any consent or other permission required by the laws that apply to you and the meeting participants.

7. Meeting content is not used for training

We do not use your meeting audio, transcripts, summaries, notes, or other customer content to train, fine-tune, or improve artificial intelligence or machine-learning models. We also do not use meeting content for advertising.

8. When we share information

We do not sell personal information and do not share personal information or meeting content for targeted advertising. We may disclose information to:

• Service providers: companies that help us host, store, secure, authenticate, support, communicate about, analyze, or operate the Services. They may use information only to provide services to us and must protect it appropriately.
• Organization administrators: administrators or account owners may access or manage content and account information within their organization's workspace.
• Legal and safety recipients: courts, regulators, law-enforcement authorities, or other parties when disclosure is required by law or reasonably necessary to protect rights, safety, or the Services.
• Business-transfer recipients: parties involved in a merger, acquisition, financing, reorganization, or sale of all or part of our business, subject to applicable confidentiality obligations.

9. Cookies and similar technologies

We may use cookies, local storage, and similar technologies that are necessary for website operation, security, preferences, and analytics or performance measurement. You can manage cookies through your browser settings. Blocking some technologies may affect how the Services work.

We do not use cookies or similar technologies to sell or share personal information for targeted advertising.

10. Retention and deletion

We keep personal information and meeting content only for as long as reasonably necessary to provide the Services, maintain security, resolve disputes, comply with legal obligations, and enforce our agreements.

You can delete meeting content using the deletion controls available in the Services. When content is deleted, we take reasonable steps to remove it from active systems. Limited copies may remain temporarily in backups, security records, or legal archives until they are overwritten or no longer required.

If you need help deleting information or closing an account, contact us using the privacy contact below.

11. Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information from unauthorized access, loss, misuse, alteration, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.

12. International processing

Your information may be processed and stored in countries other than the country where you live. Where required by law, we use appropriate safeguards for international transfers and provide additional information about those safeguards upon request.

13. Your privacy rights

Depending on where you live and subject to applicable exceptions, you may have the right to:

• request access to personal information we hold about you;
• request correction of inaccurate or incomplete information;
• request deletion of your personal information;
• request restriction of certain processing;
• object to certain processing, including direct marketing;
• receive certain information in a portable format;
• withdraw consent where processing is based on consent; and
• lodge a complaint with a data-protection or privacy regulator.

To exercise a right, contact us at meetnoteai@gmail.com. We may ask for information needed to verify your identity and protect the security of your account. If an organization controls your account, you may also need to submit the request to that organization.

14. Children's privacy

The Services are not directed to children under the age at which online services may lawfully collect personal information without parental consent. We do not knowingly collect personal information from children in violation of applicable law. If you believe a child has provided personal information to us, contact us so we can review and delete it where appropriate.

15. Changes to this policy

We may update this policy from time to time. We will post the updated version on this page and change the effective date. If a change materially affects how we use personal information, we will provide additional notice where required by law.

16. Contact us

Questions, requests, and concerns about this policy or your personal information can be sent to: